Partner support

Contact details are being set up. Ask the person who onboarded you for their number.

I do not have a password

You do not need one. Type your email address on the login screen and tap Sign in — we email you a 6-digit code, and that code signs you in. It lasts 10 minutes, it stops working after five wrong guesses, and asking for a new one cancels the old, so only ever use the newest email.

I forgot my password

Use a code instead — it always works and needs nothing you have to remember. If you would rather have a password, tap Sign in with a password instead and then Set or reset my password: we email you a code, you prove the address is yours, and you choose the password yourself. Nobody at GoGetCab ever sees it. Setting one signs you out on every other device.

The code has not arrived

Check the spam folder first, then ask for a new one. You can request up to five an hour. If your account was set up before we started using email and has no address on file, there is nothing to send a code to — tap Can't sign in? on the password screen, send us your username, and we will get you back in and add an address.

It says my account is paused

An admin has paused the account, usually over a billing or quality question. Message us and we will sort it out.

I am not getting notifications

When alerts are off the dashboard stops and asks you to Turn on alerts — tap it and choose Allow. If you refused once, your phone will not ask again, so allow notifications for GoGetCab in your phone's app settings, then come back and tap Retry to pick up the change. Alerts need to be enabled on every phone you sign in on.

I am fully booked

Just stop accepting them. An enquiry you never accept costs you nothing — you are only charged at the moment you tap accept — and it stays available to other partners, so ignoring offers for a few days harms neither you nor the customer. If you want to stop the alerts as well for a longer break, message us and we will pause the account; your history and your login stay exactly as they are.

Someone else replied first

Every enquiry goes to several partners at once, and the customer picks. Speed and a clear fare win the ride. Your card turns red once an enquiry has been sitting for 30 minutes.

A number was wrong or the customer never asked for a cab

Mark the enquiry Closed and tell us. Bad leads are on us to filter, not on you to chase.

You can ask us to delete your GoGetCab partner account and its data at any time. Two ways:

• In the app: Profile → Security → Request account deletion
• Or message us with your business name and username using the buttons above

We delete your account, your login, your notification devices, and the record of which enquiries were assigned to you, within 30 days. Customer enquiries themselves stay with the platform, and customers can have those removed via data deletion.

If you have live enquiries mid-conversation we will confirm with you before removing anything.